Privacy Policy
Last updated: September 5, 2026
This policy explains what information the Evora Cafe app collects, why, and how it's used — whether you're ordering as a customer or using it as a member of our team. If anything here isn't clear, contact us using the details at the bottom of this page.
Evora Cafe's app runs on Smart Kitchen, a restaurant technology platform that provides the ordering, kitchen, and loyalty software on our behalf. Evora Cafe decides what the app does and how your information is used; Smart Kitchen operates the servers that store it. Your information is never sold, and it isn't shared with other restaurants on the same platform.
Information we collect
When you create an account
- Phone number — used to sign in, verified with a one-time code (via Firebase, see "Third-party services" below).
- Name, gender, and birthday — optional, added by you after signing in. Birthday is used to send you a birthday offer.
- Email address — optional, only if you add it in your profile.
When you order
- The items you order, order totals, and timestamps.
- For dine-in: the table you scanned, so your order reaches the right kitchen ticket and the right table.
- For delivery: the address you provide, which may include a map location (latitude/longitude) if you drop a pin instead of typing an address.
- Your order history, so you can reorder favorites and we can total your loyalty points.
Loyalty, favorites, and reviews
- Loyalty points balance and history, and any discount codes applied to your orders.
- Menu items you mark as favorites.
- Ratings and comments you leave on completed orders, and our reply if we respond to one.
Notifications
- A device push-notification token, so we can tell you when your order is confirmed, being prepared, ready, or on its way. You can turn this off in your device settings at any time.
If you're a staff member
The same app is used by Evora Cafe's own staff (servers, kitchen, delivery) to take and manage orders, under a separate sign-in. Staff accounts are created and controlled by Evora Cafe management, and the information involved — name, work email, and order activity — is handled as part of the employment relationship, not this consumer-facing policy.
How we use your information
- To take, prepare, and deliver your order, and to let you check its status.
- To keep your loyalty points accurate and let you claim birthday and promotional offers.
- To send order-status notifications and, if you opt in, occasional promotions.
- To improve the menu and service based on reviews and order patterns.
- To keep the app secure and prevent misuse (e.g. fraudulent orders).
Third-party services
| Service | What it's used for |
|---|---|
| Firebase Authentication (Google) | Verifying your phone number with a one-time code. |
| Firebase Cloud Messaging (Google) | Delivering order-status push notifications to your device. |
These providers process data under their own privacy policies — see Google's Privacy Policy. We don't use advertising or analytics SDKs in this app.
Data retention
We keep your account and order history for as long as your account is active, so your points, favorites, and past orders stay available to you. If you delete your account, we remove your personal details; order records already needed for tax and accounting purposes are kept in a de-identified form as required by law.
Your choices
- Access or correct your info — update your name, birthday, gender, and email any time from your profile in the app.
- Delete your account — contact us using the details below and we'll remove your account and personal data.
- Notifications — turn these off any time in your device's notification settings.
Children's privacy
The Evora Cafe app is intended for general audiences and isn't directed at children. We don't knowingly collect personal information from children under 13.
Changes to this policy
If we make a meaningful change to how we handle your information, we'll update the date at the top of this page and, where appropriate, let you know in the app.